Experiencing bugs… all Shopify users can face this frustrating situation. If you have a good knowledge of web development or programming, you can solve the problem yourself. But if not, don’t panic. Over the course of this article, we’ll show you How to fix a bug on Shopify in just a few steps. Let’s get started.
How to determine the nature of the Shopify bug problem
This is one of the first steps to take in the process. When a shopify bug occurs, the problem often comes from one of these two origins :
- Firstly, it’s a centralized problem : which means your site is working fine, but the bug is coming from Shopify. It can therefore affect several sites.
- Secondly, it could be of local origin : it’s an isolated case that blocks certain functions in your site, or takes it offline.
So, if you encounter a bug on your Shopify site, first identify whether it’s a centralized problem or an isolated case.
How to identify centralized Shopify bugs ?
To find out if other Shopify sites are affected, simply inquire in alert sites like : Status Shopify or Downdetector.
Statut Shopify : this site provides information regarding widespread bugs. However, it should be noted that it does not designate problems that affect a small number of sites.
Downdetector : as for this one, it provides information concerning the general state of the platform. Its operation is based on Shopify bug alerts deferred by users over the past 24 hours. In addition, it also designates the most common problems as well as the levels on which these have been detected.
If the detectors indicate no centralized anomaly on the platform, this means it’s an internal problem. In other words, it probably originates from your site.
If the bug on Shopify is causing an isolated case : what to do ?
When you encounter a local problem, here are a few steps you can take to resolve it.
Check if this is a frequent occurrence
If you’re not very familiar with using Shopify, perhaps the bug on your site is basic, so easy to fix. The most common Shopify bug problems generally come from :
- Domain name expiration
- Access to the platform
- Recent changes to your theme that impact site display
- Or expired Shopify credit card.
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For information on this type of problem, proceed to the Shopify Help Center.
Go to technical services to resolve the bug on Shopify
In the event that you are unable to resolve your Shopify bug problem, don’t hesitate to contact support. They can provide you with relevant solutions, or guide you through the bug-fixing process.
Call an expert for a relevant Shopify bug solution
On the cms Shopify, you have a support service made up of experts. By calling on this service, one of these experts will take care of fixing your Shopify bug problem. Shopify is one of the best CMS for creating websites. If it has a bug you can’t fix, you can go to BeFreelancr to find a Shopify expert to help you how to fix a bug on Shopify.
If the bug on Shopify comes from a server problem: what to do?
If this is the case, the problem is usually presented by the code ” error 500 “ displayed on the dashboard or dashboard of your Shopify site.
- First check that it’s not a connection error on the shopifystatus.com
- Then proceed to remove any applications, themes or plugins you’ve recently installed. Note that a small plugin error could lead to bugs on your Shopify site.
site.
After performing these two operations, clear your browser’s cache and refresh the error page. If the problem persists, try accessing your website through ftp. But if the dashboard no longer displays an error, you can save, proceed to backup, the correction you’ve just made. After that, you can reparameterize your page.
After all these explanations, we hope you now know how to fix a bug on Shopify in case you encounter this kind of problem.
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