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Crisp review: 5 advantages and 3 disadvantages

Are you looking for good livechat software? Find out more about Crisp and what we think of this effective tool.
Rédigé par David Lefèvre
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Do you want to save time and choose a good tool for your livechat? Opt for Crisp. Indeed, Crisp is a multi-channel conversation and customer relationship management platform. The software was originally founded to provide live chat, but has since expanded to offer users more. Crisp&#8217s main aim is to make the customer experience more enjoyable by making their platform accessible to everyone, not just large corporations. So, in this article, find out more about the software and also our opinion of it.

What is Crisp?

Crisp is a multi-channel customer relations platform that simplifies workflows. It enables companies to centralize and unify their communication, making it easier for teams to collaborate via e-mail and chat. With this software, multiple teams can work from a single user interface.

Crisp Live Chat interfaces with other messaging systems such as Telegram, Line and e-mail. It can also be used in conjunction with instant messages, SMS, Twitter and emojis. Crisp allows users to see messages as they are typed, making it easier to respond with the right information. What’s more, the tool supports video and audio chats, file sharing and predefined replies. It can even be used with chatbots, notes and emoticons. These features can improve business performance while providing excellent customer service.

What are Crisp’s features?

Crisp is a comprehensive tool: chatbot creation, omnichannel campaign automation and robust mobile applications. The chatbot functionality is one of the easiest to use on the market. The chatbot generator is highly intuitive and easy to use, with built-in artificial intelligence to easily translate your chatbot into multiple languages and configure up to 6 channels that are :

  • Your website
  • SMS (with Twilio)
  • Facebook Messenger
  • Line
  • Telegram
  • WhatsApp (using WhatsApp)

Who is Crisp for?

Crisp is aimed primarily at businesses, whether they are oriented towards end consumers (BtoC) or other companies (BtoB). It offers solutions for automating customer relations, managing collaboratively and internally, monitoring metrics and performance, managing data, promoting activities, and providing support and follow-up for publishers. These features make Crisp a suitable choice for organizations seeking to improve customer service efficiency, optimize internal operations and strengthen customer engagement across different communication channels.

What are the pros and cons of Crisp?


  • Effective, simple tool especially for SMEs or freelancers
  • Geographical location of site visitors (not very precise, but has existing advantages)
  • Free 14-day trial with all features, then an option to continue with the free level.
  • Ideal for small businesses looking to grow over time
  •  Facilitates communication with customers, increases responsiveness and helps provide proactive assistance when needed


  • Sometimes the chat widget won’t load or the mobile app crashes
  • .

  • No separate conversations with the same client: hence the endless history
  • .

  • The Phone app doesn’t immediately notify you of messages
  • .

What are Crisp’s rates?

The Crisp offer is divided into three plans:

  • The “Basic” version of Crisp is free and allows 2 users to chat with their website visitors via live chat and an inbox.
  • The “Pro” plan costs €25 per site per month and enables 4 agents to interact with customers via website chat and all other platforms integrated into the software, and to send preconfigured answers to frequently asked questions.
  • The “Unlimited” package from Crisp is worth €95 per site per month. It allows an unlimited number of agents to use all the options available on the tool, including access to CRM systems, automated campaign management, use of a full chatbot, use of “live translation”, etc.

What are the alternatives to Crisp?

If you’re looking for an alternative to Crisp, the best-known solution is Intercom software (we talk about it here). And we’ve put together a review of the best livechat software.

What do we think of Crisp?

Crisp is a multichannel customer relationship management software compatible with all operating systems. It offers access to many different functions and is easy to use. Occasionally, some features, such as mobile notifications, have bugs. However, Crisp listens to its users and often improves the software.

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