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The 10 best livechat software

Are you looking for good livechat software? Find out in this article about the 10 best livechat software.
Rédigé par David Lefèvre
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In today’s digital world, offering exceptional customer service is essential to stand out from the crowd. Livechat software plays a crucial role in enabling companies to communicate instantly with their customers, improving satisfaction and loyalty. These tools offer a variety of features, from automated responses to personalized interactions, meeting the specific needs of every business. In this article, we present the 10 best livechat software available on the market. Whether you’re a small business or a large organization, these solutions will help you optimize your customer service and strengthen your online presence. Discover our recommendations for choosing the ideal livechat software for your business.

What’s a livechat?

A livechat is an online communication tool. It enables companies to chat in real time with their customers. Customers can ask questions directly on the website. Agents respond instantly, offering immediate assistance.

In addition, livechats improve the customer experience. They reduce waiting times and increase satisfaction. Companies use livechats to solve problems quickly. Customers appreciate this responsiveness.

In addition, livechats collect useful data. They help companies understand customer needs. The information gathered can improve products and services.

Finally, livechats are easy to integrate into a website. They don’t require advanced technical skills. So companies of all sizes can benefit.

Why use livechat software?

Livechat software offers many benefits for businesses and their customers. Here’s why you should use them.

Improving the customer experience

Livechat software enables instant communication. Customers ask questions and receive immediate answers. This reduces waiting times and increases satisfaction. Customers appreciate the speed and efficiency of this service.

Customers appreciate the speed and efficiency of this service.

Increase sales

Livechats help convert visitors into customers. Agents can guide customers through their buying journey. They answer questions and eliminate doubts. This real-time assistance encourages purchasing decisions.

Reduce costs

Livechat software is more cost-effective than call centers. They enable multiple conversations to be managed at the same time. This reduces the number of agents needed. What’s more, automated responses save time and resources.

Collect valuable data

Livechats collect information about customers. This data helps to understand their needs and preferences. Companies can improve their products and services accordingly. Conversation analytics provide useful insights.

Providing ongoing support

Livechat software works 24/7. They enable assistance to be provided even outside office hours. Automated responses and chatbots take over. Customers thus receive constant, reliable help.

What are the 10 best livechat software packages?

We won’t keep you waiting any longer. Here’s a list of the best livechat software in our opinion:

Intercom

Intercom lets you be there whenever your customers need you

Thanks to its multiple products and services, your relationship with any individual who visits your website becomes quick and easy. Far from being just a messaging tool, it’s also a lead management tool. With its marketing and sales strategies, it takes care of engaging and retaining your customers. Not to mention its conversion technique.

Features are easy to use and allow you to customize your email windows.

Here are just a few of the features of the Intercom  application:

  • An Inbox  service: adapted to any team size. With the ability to personalize customer profiles for greater customer satisfaction.
  • A Onboarding to present your products and services. As well as the new features of your website. All with the aim of assisting customers.
  • Automatic messaging with its chatBox product. A customizable messaging system that automatically and instantly responds to customers.

Zendesk

Zendesk is an all-in-one conversational marketing tool. With its sales CRM functionality, you’ll find it a complete support for your customer relationships. It is currently used by over 150,000 companies.

Among its many products, here are some of the flagship features it offers :

  • Customer service to find out a little more about customer information. This is to improve the services and products that the company is going to offer to its prospects.
  • Reporting and analysis of your data concerning your relationships with your customers. This is to improve conversion and loyalty strategy.
  • Answer Bot which enables you to automatically respond to your customers with the integration of Artificial Intelligence into your messaging.    

Tidio

A conversational platform for your customer relations.

Tidio is a powerful live chat tool. Combined with sales tools, it’s considered an all-in-one platform. Among these products, it offers you powerful and effective features :

  • Live chat
  • Chatbot

The biggest of these advantages is that it easily integrates with popular CMS such as : Shopify, WordPress, Prestashop, etc.

With its help center, it renders assistance on how to use it. It&#8217s easy to use and gives you plenty of tips on how to optimize your customer support with its features.

With its help center, it gives you assistance on how to use it.

Drift

Conversational assistance that connects businesses with their customers.

Trust this conversational assistance platform to connect you with your customers. It’s a complete lead management tool. In addition to live chat, it offers you several other professional features. For example, you can use chatbots to answer the questions your customers most frequently ask. This allows you to automate them so that your customer services can focus on more personalized conversations.

Drift also lets you archive conversations. You can then export or analyze them to make conversations with customers more personal.

Drift also enables you to archive conversations.

Drift offers a free version to its users. Although the functionalities are basic. It’s designed more for large companies.

Crisp

Crisp is an instant messaging application. It lets you strengthen your relationships with your customers. In particular, it offers three main functionalities for your business. Marketing, customer support and sales.

In terms of customer support, it offers you several products to be able to respond to your customers’ requests. Whether it’s pre-purchase or after-sales service.

At the customer support level, it offers several products to help you respond to your customers’ queries.

Currently, it offers you a free version and tries for free for these paid offers. It offers $25 per month for the pro version and $95 per month for the Unlimited version

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Here are some notable features of the Crisp  platform:

  • Livechat
  • Chatbot
  • CRM
  • Receipt box
  • Campaign
  • Ticketing
  • Knowledge base
  • Status page

Chatra

Trust Chatra for conversational assistance with your customers.

Chatra as, livechat software, allows you to make conversation with your website visitors. Included in its commercial channels, it lets you converse with your customers via email, as well as social networks such as Facebook, Instagram, etc. Not to mention its customizable online chat applications.

His chabot automatically answers your customers’ most frequently asked questions. Its autoresponder is easy to set up.

It’s easy to set up.

Chatra also displays visitor lists in real time. This will enable you to make a conversion technique according to the visitor’s criteria.

Chatra also displays visitor lists in real time.

LiveChat

Trust LiveChat for your customer experience

LiveChat lets you quickly and easily create a chat and integrate it into your website. This with the aim of responding to your customers’ queries during their purchase. With its instant message functionality, you can respond quickly to your customers. Because everything your customer writes is visible before he or she sends it. This allows your customer services to quickly research the topic of discussion.

It also has CRM functionality, allowing you to personalize your discussions based on your customers’ data. In this way, it enables you to do lead development.

It also has a CRM feature, so you can personalize your discussions based on your customers’ data.

Sendinblue

Sendinblue is considered the best lead management app by many. We have to admit that its multiple functionalities are all very effective.

It’s especially better in the emailing field, but isn’t too bad when it comes to livechat either.

In fact, it lets you integrate an instant messaging service on your website. And make emailing campaigns quick and easy.

Besides that, it has several other features such as :

  • CRM
  • Marketing automation
  • Emailing, its flagship product
  • .

  • SMS marketing
  • Registration form
  • Facebook Ads.

LiveAgent

A specialized livechat platform for chatting with your customers.

LiveAgent is a tool designed specifically to satisfy your customers in responding to their requests. It’s all about improving your customer support.

LiveAgent is a tool specifically designed to satisfy your customers’ needs.

It allows you to respond quickly to questions asked by visitors to your web page. It also offers a call center and ticketing system. You can also respond to your customers through social networks.

It’s also compatible with several CMS and integration is quick and easy.

At the price level, LiveAgent offers 3 rates, all with the possibility of a 14 day  trial:

  • Ticket at $15 per agent per month
  • Ticket + Chat at $29 per agent per month
  • All-inclusive at $49 per agent per month
  • Free lifetime version with limited functionality.

Hubspot

Hubspot is a robust livechat tool that lets you get closer to your customers.

What sets HubSpot apart from other livechat applications is the fact that it’s a free CRM tool. It lets you get to know your customers so you can analyze data about them. All with the aim of managing your relationship with your customer.

With its functionalities, it offers several communication channels. Notably e-mail contacts, social networks, telephony…

With its CRM tool, it allows you to customize chat based on a knowledge base of your customers. This is a very important feature, as it demonstrates to your visitors the interest you have in them.

This feature is very important, as it demonstrates to your visitors the interest you have in them.

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